Privacy policy of NashVPN

Privacy Policy Overview

Our primary goal is to ensure your anonymous use of our service. Therefore, our policy is never to retain activity logs or metadata and to have minimal data retention periods. However, in some situations, we may process your personal data, such as when you make payments via bank transfer, send email, or report an issue. In such cases, we may process your personal data. Also, if you use our service for illegal purposes, we reserve the right to revoke your key and restrict access to our service.

General Payment Data

Some payment data must be retained in accordance with local laws. If not required by law or as stated above, data will not be stored longer than necessary for its purposes. After the retention period, data will be permanently deleted.

Payments

Payment data is processed to provide you with our offered service, process refunds, and for accounting purposes. The processing of payment data for the first two purposes is based on a legitimate interest, where our rights to process data for such interests outweigh your rights to your personal data. Payment data processed for accounting purposes is necessary to comply with a legal obligation to which we adhere.

Support and Issue Reporting

Email Support: Your email address and other information you provide in the email. Issue reports sent via the application/client: (program logs, email, IP addresses, and sensitive data are removed). Please refrain from entering personal data when reporting an issue through the application/client.

Processing of email and issue reports through our social networks and email is done to respond to queries, address problems, and provide general customer support. Processing is necessary for legitimate interests, where such interest outweighs your rights to your personal data.

After the "resolution" or "closure" of a support/issue report, all related emails/issue reports are archived (removed from the inbox). After six months, all emails/issue reports sent to our support address are automatically and permanently deleted (from the inbox, deleted items, sent items, trash, and archives).

Data Transfer

Your personal data will be transferred to third-party providers who perform services on our behalf and for the purposes mentioned above. Categories of such recipients include email and payment solution service providers (who are obligated to ensure confidentiality).

Infrastructure Management

Using the Sentry service (Functional Software, Inc.), the application provides control over the usage and behavior of its components to improve performance, ensure normal operation, maintain and troubleshoot.

Sentry is a monitoring service provided by Functional Software, Inc. The categories of processed personal data depend on the characteristics and implementation of these services, the purpose of which is to filter actions performed by the application.

Is Data Transferred to Third Countries?

No. We store your personal data only within the EU/EEA. In exceptional cases of data transfer to a third country, we will ensure the presence of a legal basis for such transfer and provide you with the necessary information.

Automated Decision-Making

Automated decision-making (including profiling) does not occur.

Age Restriction

According to the Childrens Online Privacy Protection Act (COPPA) and related regulations, we do not collect or store personal information about children under the age of 13.

Updates

This privacy policy was updated on September 25, 2023. In case of updates to this policy, a new version will be published on the NashVPN website.